The Rape Crisis England & Wales (RCEW) telephone support line is open 24 hours a day, every day of the year: 
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Talk to or Email us
We provide anonymous support for survivors of sexual violence. This includes our Emotional Support Line and our Emotional Support Email.
Our confidential, anonymous and local Emotional Support services are available to any survivor who lives/works or studies in Darlington or County Durham and has been directly or indirectly affected by sexual violence, abuse or domestic violence. This includes family or friends of survivors who may need support. The support telephone and email is staffed by highly trained volunteers. They will respond and support without judgement. We support survivors of all genders. It doesn’t matter when it happened or the nature of the experiences.
Christmas Opening Times for our Emotional Support Services
Christmas Day – CLOSED
Boxing Day – CLOSED
27th December – 10am – 2pm
28th December – CLOSED
29th December – CLOSED
30th December – 10am – 2pm
31st December – 10am – 2pm
1st January – CLOSED
Emotional Support Line is open
Monday and Tuesday: 6.30pm – 8.30pm Wednesday and Thursday: 10.00am – 12pm & 6.30 – 8.30pm
Friday: 2 – 4pm
Saturday: 10am – 12pm
- Our Emotional Support Line provides a telephone service for survivors seeking support. It’s up to you how much you want to share. Callers can access the service as many times as they feel is needed and calls can last up to one hour. Our aim is to offer survivors a safe space to talk. For some who are experiencing difficulty living with the consequences of sexual violence and abuse a friendly, supportive and understanding person to talk to can be helpful. Please see above for our Christmas 2024 opening times.
Emotional Support Email address is support@rsacc-thecentre.org.uk
- Our Emotional Support Email provides survivors with the option of contacting us online for support. Once they email us, we will respond within 7 days. Emailers can access the service as many times as they feel is needed. We know that some survivors may find it difficult to talk in person and prefer this option.
- Our telephone and email support is delivered by our trained volunteers who are all women (including trans women)
Rape Crisis England & Wales – Rape & Sexual Abuse Support Line and Live Chat Helpline
The Rape Crisis England & Wales (RCEW) telephone support line is open 24 hours a day, every day of the year: Call free on 0808 500 2222 - The Rape Crisis England & Wales (RCEW) Live Chat Helpline offers a text-based service for women and girls who have experienced sexual violence. The Live Chat Helpline operators are there are there to listen and offer you emotional support for up to 45 minutes. You can talk about what happened to you, how you feel, and any difficulties you are facing. Visit the website to start a free online chat
Contact our Emotional Support Services
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You are not alone
If you need to talk to someone in confidence about sexual violence, we are here for you.
Testimonials
It’s made me a happier, stronger, more confident, positive person!
The training sessions were engaging, very informative and eye opening. The information on the statistics and range of services was very useful to know as they helped understand the scale and difficulties with sexual violence etc.
I am no longer hiding from life and I have learned to say yes and no. I now do things for me!
My time here has been so helpful to me. Having time to step back and look at some of the difficult things that have happened in my life and recognise I have strength has been so precious to me. I am so thankful for being able to access such an amazing safe haven! You have given me the opportunity to step back and breathe again. I feel like a stronger person, able to face the world and live again. I am empowered!
Just a quick note to say thank you for listening to me and helping me to rebuild my life. I feel happy and like I am ready to live again. Life is good. I never thought I would feel this good again. Talking has helped me through the darkness and to clear out the weeds in my life. Now my life looks sunnier and I have much to look forward to. I also have real flowers in my garden now. So it shows things can change.
